sales@mediastorehouse.com
Framed Pictures, Canvas Prints
Posters & Jigsaws since 2004
 

Shipping & Delivery

Where do you ship to & from?

  • We ship professionally printed products all over the world from manufacturing facilities located in the UK, USA and Australia
  • To ensure a fast and affordable service, most products ship from the manufacturing facility nearest to the destination address
  • Products can be made and shipped from other manufacturing facilities by simply choosing the relevant store at the base of the page before adding to your basket
  • Orders can be delivered to your home, work, or a friend's address.
  • Image licenses and gift certificates are delivered instantly via email

How much is shipping?

  • Delivery prices include both postage and packaging
  • Once you've clicked through to the Your Basket page, you can enter the delivery country and choose a shipping method
  • Shipping costs are then calculated and included in the order summary total
  • Some items may ship separately at no extra charge

How will my order be packaged?

  • We do our very best to securely package products so that they arrive safely
  • Small and medium prints are sent flat, with larger prints and posters rolled in strong tubes
  • All other products are sent in specially designed heavyweight boxes

When can I expect delivery?

  • To minimize shipping costs and speed up delivery, orders are automatically sent to the nearest manufacturing center to the destination address
  • Estimated dispatch dates are provided prior to checkout and may vary depending on the product
  • Standard delivery takes approximately 1-7 business days to arrive after dispatch
  • International deliveries take approximately 7-14 business days to arrive after dispatch
  • We rely on a global network of shipping as well as local postal services to deliver orders as soon as possible and will send an email when your order has shipped

Can I track my order?

  • Tracking is not always available however if a trackable service is being used, the details will be included in the email sent when your order has shipped
  • You can also check online if you have supplied a password to create an account at the checkout.

Tracking shows "delivered" but I haven't received anything?

  • If you are not in when your order is delivered the courier may leave your parcel with a neighbour, in a safe place or a local collection point
  • When this happens, you will receive a notification card advising where it has been left or how to re-arrange delivery
  • If the package doesn't arrive within a day of the estimated delivery date:
    • Check with members of your household, neighbours, doormen and colleagues to see if someone accepted delivery on your behalf
    • Look around your delivery area; couriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages.
    • Look for an attempted delivery notice. If the courier feels it is unsafe to leave your package, the driver will leave a note

For more information please visit our FAQ Help Page or contact us via email.